FAQ

General FAQ

What is a ROC Flight Case?

ROC is a brand of lightweight aluminium frame cases designed for the safe storage, transport, and protection of various equipment. Established in 2003, ROC Cases has extensive experience in offering durable and versatile cases to meet a wide range of needs.

These cases come in various sizes with customisable foam inserts and additional accessories like shoulder straps, dividers and locks. ROC Cases are ideal for safeguarding and presenting items such as:

  • DJ and Music Equipment (e.g., microphones, DJ mixers and controllers)
  • Drones (e.g., DJI Phantom 2, 3, and 4 quadcopters)
  • Electronics (e.g., laptops and tablets)
  • Camera Equipment (e.g., DSLR cameras and GoPro gear)
  • Scientific and Measuring Tools (e.g., calipers and micrometers, testing instruments and lab kits)
  • Firearms (e.g., rifles, shotguns, and airsoft pistols)
  • Products and samples

ROC Cases ensure stylish and reliable protection for your valuable equipment.

What is a Hurricane Case?

The Hurricane range of high-quality protective case is designed to provide superior protection for your equipment in all weather conditions and from impact damage. Established in 2003, Hurricane Cases are fully tested to ensure they offer exceptional durability, with protection comparable to that of Peli cases.

These cases are ideal for storing and protecting a wide range of equipment, including DSLR cameras, airsoft gear, electronics, and scientific instruments.

Key Features of Hurricane Cases:

  • IP67 Rated: Watertight, airtight, and dustproof for ultimate protection in harsh environments.
  • IK08 Rated: Shockproof and crushproof to withstand impacts and drops.
  • Pressure Equalization Valve: Helps adjust internal air pressure to keep your items secure.
  • Chemical Resistant & Anti-Corrosive: Built to resist damage from chemicals and corrosion.
  • Water Immersion Resistance: Withstands immersion in water up to 1m for up to 30 minutes.
  • Temperature Range: Operates from -20°C to 60°C (with short-term use from -40°C to 80°C).
  • High-Density Foam: Includes cubed foam layers and an egg foam lid insert for extra protection.
  • Additional Features: Secure padlock loops, watertight rubber gasket 'O' ring, foldable carry handle, strong steel pin hinge design, and heavy-duty construction.

Difference Between Hurricane Cases and ROC Cases:

While both Hurricane and ROC cases provide excellent options, the key differences between them lie in their design and intended use:

  • Purpose and Protection:
  • Design Features:
  • Weight and Durability:

Ultimately, Hurricane Cases are better suited for harsh conditions and extreme protection, while ROC Cases offer reliable, lightweight storage for less demanding environments.

What are Reinforced Corners?

Reinforced corners are a protective feature added to flight cases to enhance their durability and safeguard the contents of the case from damage. Made from pressed steel, these corners provide extra strength when the case is knocked or impacted against hard surfaces, offering additional protection during transport.

This feature is typically included in more heavy-duty flight cases, making them ideal for travel, as the reinforced corners provide added external safety. Beyond protection, they also contribute to a sharper, more professional finish, improving the appearance of the case.

Featured on the following ROC Cases:

  • EN-AC-RB-340
  • EN-AC-RB-340-SL
  • EN-AC-FY-A030
  • EN-AC-FG-BC47
  • EN-AC-HD-230
  • EN-AC-FY-A015
  • EN-AC-FC-B067
Will I be charged immediately for my back order?

Yes, we will take payment immediately when you check out.

IP and IK Ratings Explained

IP (Ingress Protection) and IK (Impact Protection) ratings are industry standards used to define the level of protection provided by enclosures or cases against various environmental factors, such as dirt, moisture, and physical impacts.

These ratings are defined in international standards:

  • IP Ratings are based on EN 60529 (British BS EN 60529:1992, European IEC 60509:1989).
  • IK Ratings are based on EN 62262 (British BS EN 62262:2002, European IEC 62262 Ed. 1.0 B:2002).

Understanding IP Ratings

The IP rating consists of two digits:

  • The first digit indicates protection against solid objects (e.g., dust, tools, etc.).
  • The second digit indicates protection against moisture (e.g., rain, splashes, immersion).

Here’s a breakdown of each number:

First Digit - Protection Against Solid Objects:

  • 0: No protection.
  • 1: Protection against objects 50mm or larger (e.g., hands).
  • 2: Protection against objects 12mm or larger (e.g., fingers).
  • 3: Protection against objects 2.5mm or larger (e.g., tools or wires).
  • 4: Protection against objects 1mm or larger (e.g., small wires).
  • 5: Dust protected (dust does not interfere with operation).
  • 6: Dust tight (no ingress of dust).

Second Digit - Protection Against Moisture:

  • 0: No protection.
  • 1: Protection against dripping water (vertical drops).
  • 2: Protection against dripping water when tilted up to 15º.
  • 3: Protection against spraying water (up to 60º angle).
  • 4: Protection against splashing water (from any direction).
  • 5: Protection against water jets (from a nozzle).
  • 6: Protection against heavy seas (powerful water jets).
  • 7: Protection against temporary immersion (defined pressure and time).
  • 8: Protection against continuous immersion (as specified by the manufacturer).

Understanding IK Ratings

The IK rating measures the impact protection of an enclosure. It is indicated by a two-digit number:

  • IK00: No protection.
  • IK01 to IK10: Protection against increasing levels of impact energy, measured in joules (J).

For example:

  • IK01: Protected against 0.14 joules (equivalent to a 0.25 kg mass dropped from 56mm).
  • IK10: Protected against 20 joules (equivalent to a 5 kg mass dropped from 400mm).

This rating helps determine how well a case or enclosure can withstand physical impacts, such as knocks or drops.

Summary

  • IP Ratings specify how well a case resists dirt and moisture.
  • IK Ratings specify how resistant a case is to physical impacts.
    Both ratings help you assess the durability of cases in various environments.
How to Reset Cases & Enclosures Combination Lock

Follow these simple steps to reset your combination padlock:

  1. Unlock the Padlock: Set the combination code to “000” to unlock the padlock.
  2. Open the Padlock: When the lock is open, rotate the hook 90 degrees anti-clockwise to align with the slot.
  3. Set the New Combination: Hold the hook down and enter your desired combination.
  4. Secure the Lock: Once your new combination is set, twist the hook back into place.
  5. Lock the Padlock: Enter any random combination to lock it again.

For a visual guide, you can watch our user-friendly video to learn how to set and reset your combination lock in just 1 minute. Click here to view the video.

For more information about branded or unbranded padlocks, please visit the relevant product listings or contact our Technical Product Specialist on 01992 455926.

Ordering FAQ

Do you provide VAT invoices?

Yes, VAT receipts can be supplied for all orders.

I live outside of the UK, how can I order without paying VAT?

Once you select your billing/shipping country at checkout, the VAT will be removed automatically.

Where can I enter my discount code?

If you’re lucky enough to have a discount code you can enter it at the checkout.

What is the cut off time for same day despatch?

We aim to despatch all orders placed before 2:30pm GMT/BST on the same working day.

Can I amend my order once it has been placed?

If the order has not already despatched, we will try our best to amend the order.

Can I place an order by phone?

Where possible, we encourage customers to place their orders via the website. If you do have any queries or issues, please do contact us by phone or email.

Do you offer wholesale/reseller discounts?

This is available, subject to terms and conditions

What is a back order?

You can reserve an item which is out of stock by placing a back order. All back orders are despatched once the stock arrives.

Will I be charged immediately for my back order?

Yes, we will take payment immediately when you check out.

Some of my items are in stock, will you send me these before my back order item?

Where possible we can arrange to ship in-stock items in advance of back order items, however, this is not guaranteed. Please contact us for more information.

Payment FAQ

What payment methods do you accept?

We accept VISA and Mastercard payments, Paypal, Amazon Pay, Apple Pay, Google Pay and bank transfers.

Do you accept American Express?

No, sorry we cannot accept American Express at this time.

Will my VAT number be displayed on my invoice?

Yes, if you have given us your VAT number at the time of ordering, your VAT number will be displayed on your invoice.

Do you offer interest free credit?

Orders placed via the website can be paid for using PayPal credit - see terms and conditions for more details at time of order. If you wish to apply for a 30 day account, please contact us on sales@allendale-metrology.co.uk

Can I pay in currencies other than GBP?

Our UK websites only accept GBP, however, we can accept various currencies.

Delivery FAQ

What shipping carriers do you use?

We use DPD Local, Royal Mail, PalletForce and DHL

Do you ship internationally?

Yes, we ship worldwide with very few restrictions.

Do you offer same day delivery?

In some cases we can offer a same day service, depending on items and location. This can only be arranged by calling us, please contact us for more information.

How much is shipping?

You can find out the shipping cost by using the shipping calculator in the basket section. You can do this before entering your details.

Can I collect my order?

Yes, please select Collection as your delivery option at checkout.

Does the international shipping price include taxes and duties?

Taxes and duties are not included, you will need to pay this once your goods reach customs.

Returns FAQ

Can I return my purchase?

Yes you can, terms and conditions apply.

How long will it take to receive my refund?

Please allow 3-5 working days for your refund to be processed once your goods have been received.

Product FAQ

How can I get more information on a product featured on the website?

Please email your query to sales@allendale-metrology.co.uk for our technical specialists to advise.